The transaction didn't go through on self serve

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  • Question
  • Updated 7 months ago
I pay my bill online every month with self serve. I am currently trying to pay and it will not let me make the payment, I just keep getting the same message. My Credit card and address have not changed.
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Bruce Berndt

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Posted 1 year ago

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Josie, Employee

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Hey Bruce, we got your payment that was made today, and sent you an email confirmation as well.  Can you give us some insight into the message you were getting?
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Bruce Berndt

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I was getting sent back to step 1 when ever i would attempt to go to complete the transaction with the message, "The transaction didn't go through. Please reenter your information and try again." or something like that. After seeing this reply though I checked my account and it is now showing I have payed. Thank you for the quick reply.
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Josie, Employee

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Anytime!  Thanks for getting back to me and sharing your experience.  We'll get our internal teams involved to take a closer look.
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josh

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Hi , I have the same problem I’m not able to pay anymore