I pay my bill online every month with self serve. I am currently trying to pay and it will not let me make the payment, I just keep getting the same message. My Credit card and address have not changed.
I was getting sent back to step 1 when ever i would attempt to go to complete the transaction with the message, "The transaction didn't go through. Please reenter your information and try again." or something like that. After seeing this reply though I checked my account and it is now showing I have payed. Thank you for the quick reply.