The time were charged for and renewal date...

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  • Updated 1 year ago
Any one else think that a  5 minute  1 second call should be charged as 5 minutes and not rounded off to 6 minutes?  At the very least they should round off the minute so 5 min 29 seconds would be a 5 minute charge and 5 minutes 31 seconds should round off to a 6 minute call...OR actually we should be charged for EXACTLY the amount of time we talked...NO Rounding Off...Also wouldn't it be easier to monitor if the money out of our accounts came out the exact same day every month so we don't have to Calculate 30 days to the next payment which would make it a different day every month.
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Michael Roseman

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Posted 1 year ago

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Allan, Mobile Master

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The monthly count starts when you first activate your account. They could put everyone to start and end at the beginning and end of the month but that would come with some problems. Firstly, there would be more proration for the first few days before you get to the 1st of the month and proration is already messy enough.
Probably the biggest reason they dont have everyone's billing cycles at the same time is the fact that everyone would have their bills at the same time. That means Koodo doesn't make any money until the beginning of the month, anyone who has problems with their bills will try to contact customer service at the same, etc.
I agree it would be nice but from a business standpoint it would be awful.
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titaniumtux

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@Allan: I don't think the billing date is OP's concern. My understanding is that OP's main concern is per-minute vs. per-second talk time billing, and second concern was payments going out on the same calendar day every month. I don't know whether OP's on pre-paid or post-paid, but what you are addressing seems to be irrelevant to OP's concerns.

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Allan, Mobile Master

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titanium, He was wanted to know if it was possible for payments to go out at the same time every month and I informed him of why it would be hard to do so.
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titaniumtux

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@Allan: you went into a rant about "what if Koodo had all accounts with matching billing date", which is irrelevant to OP's concern.

Since we're discussing pre-paid, it's even more irrelevant.

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Allan, Mobile Master

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"Also wouldn't it be easier to monitor if the money out of our accounts came out the exact same day every month" The use of the word out makes it sound like he is referring to all Koodo customers as a whole in which I discussed. And it isn't irrelevant with prepaid because if everyone on prepaid paid at the same time, the issues mentioned above would be relevant.
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titaniumtux

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^^@Allan: lolz
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titaniumtux

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@Michael: would be an amazing billing feature to have per second billing. I think Fido had this way back in the day, but I don't think anyone offers per second billing now.

I think carriers should offer a 5 second grace before billing the next minute, but that's just my opinion!

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Allan, Mobile Master

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Both Bell and Telus switched from per second to per minute in 2002.
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David, Mobile Master

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There really is little difference between rounding at the even minute versus rounding at the minute-thirty second mark. It only makes a difference for calls less than 30 seconds.  We've seen this with the removal of pennies from our currency system - on average it balances out. Also, unless you are on a limited minutes plan, it doesn't matter how many minutes you use of unlimited minutes.
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David, Mobile Master

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But if half those are 1 second shorter, it balances out. You are using an extreme instance in an attempt to bolster your point.
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Michael Roseman

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In the last few days I've taken 4 calls ranging from  15 seconds to 28 seconds....I lost  4 minutes for less than 1 minute of talking....I don't need anything but the "facts" to bolster my contention that we are ALL being ripped off...and that's just me, what about the 10's of thousands  that lose a whole minute on calls that were  X amount of minutes and 2 seconds...Great for Koodo, not so much for us.
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Mayumi, Mobile Master

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Which Talk Booster do you have? 
$5 :25 min($0.20 per min)  or   $25: 500min ($0.05/min)?

Postpaid customer's extra minutes charge is $0.50 per minutes.
And other cell phone carriers charge $0.45 -$0.50/min too.

Prepaid Booster minutes/data roll over to next month if you renew your plan.
Most of Postpaid plans includes unlimited minutes or receiving unlimited evenings&weekends.

So, if I compare the price per minutes bases, I don't know if "we are ALL being ripped off"  or not.
They can only offer $5 Talk booster, but they are offering better price options  ;) 
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David, Mobile Master

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Be careful of assuming that per second billing would be at current per minute rates. As Mayumi states, you can't put an absolute dollar figure on per minute rates either.

With prepaid, at least you get to use all your minutes. Those on postpaid 500 or 1000 minute plans don't have the rollover opportunity available to them, so arguable, if thy only use 50 minutes per month, they are being 'ripped off' for between 450 and 950 minutes.  Doesn't really hold water. Sorry.
(Edited)
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Allan, Mobile Master

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For someone who goes through minutes quickly I can see how this could be a big frustration as the number of rounded up minutes can add up quickly. Unfortunately we will just have to adjust to the way it is and take advantage of unlimited minute plans.