The last time I changed my plan the 25% discount went on.. NO prob this time nothing. What is the addition charge of 20.00????

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  • Updated 2 years ago
Where is my discount? what are this other addtional charges of 20.00?
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Nancy Fong

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Posted 2 years ago

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Josie, Employee

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Hey Nancy, because you changed your plan part way through your billing period, there are partial credits for the old plan and partial charge for the new plan form the date you made the change plus one month in advance charge for the new plan.  Check out this link for more details.  http://help.koodomobile.com/help-videos/koodo-101/Your-First-Bill 
Please send us a private message through Facebook regarding the discount.  Hope this helps