The call cannot reach to complete my number to Koodo

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Hi,
I want to keep the same phone number from FIDO to KOODO prepaid plan.
I successfully finish all the processes. And Koodo sent me a text to call 1-844-232-7678 to complete the request to move the number to Koodo.
The problem is I cannot reach 1-844-232-7678 for a long time. Is there any other way to do?
Photo of Cory

Cory

  • 190 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Justin Robichaud

Justin Robichaud

  • 5,002 Points 5k badge 2x thumb
Hello Yu,

Try calling 1-866-995-6636 they should be able to check out what's going on and help with the process.

Welcome to Koodo!
I hope this helps!
Photo of Cory

Cory

  • 190 Points 100 badge 2x thumb
Thanks.
But would this charge fees?
I find the Table shows below
Photo of Cory

Cory

  • 190 Points 100 badge 2x thumb
Photo of Justin Robichaud

Justin Robichaud

  • 5,002 Points 5k badge 2x thumb
From my experience a number port isn't something that is charged for. (I do perform number ports differently here where I work so I may be wrong) They do, however, have to inform you if they were to charge you anything.

Give them a quick ring they'll be able to assist you further.
Photo of Cory

Cory

  • 190 Points 100 badge 2x thumb
Oh, thank you very much.
You are so nice :)
Photo of Justin Robichaud

Justin Robichaud

  • 5,002 Points 5k badge 2x thumb
Anytime Yu.

Keep me in the loop. I'd like to know how you made out with the call!

And again, welcome to Koodo and feel free to ask us any questions you may have in the future!

This conversation is no longer open for comments or replies.