The bill is paid. Phone not working

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  • Question
  • Updated 2 weeks ago
Phone Android
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Cathy Nieuwhof

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Posted 2 weeks ago

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Sophia, Mobile Master

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Did they have to reconnect your phone? In that case, make sure you pay the reconnection fee as well..
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Dennis, Mobile Master

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To reconnect, you need to call Koodo (with a working phone) and follow the prompts for payment.  Once you agree to the reonnection fee, you need to restart your phone and it should work