The base phone connected to the Koodo hub works fine, however none of the handsets that go with the base phone are working. What can I do?

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  • Updated 1 year ago
I have connected my base phone to the Koodo hub and it works fine, however nine of the handsets will work. What can I do?
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Patty Carter

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Posted 1 year ago

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Allan, Mobile Master

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Are you using wireless phones that come in a bundle in which 1 phone has a base in which the others wirelessly connect to?
Something like this:
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Paul Deschamps, Mobile Master

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Basic question but have to ask, are the other units bases plugged in to AC power?
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Patty Carter

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Yes, the handsets are plugged into a regular plug in.
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Patty Carter

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Yes, AT&T brand.
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Allan, Mobile Master

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When you press the talk buttons on the other handsets do you get a dial tone?
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Patty Carter

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Ok, I think I know he problem. Two handsets must go with my downstairs phone, which is another base unit. Can't believe I didn't realize that one!!! So I assume that if I disconnect the downstairs base phone and handsets, I will be ok. Missing a few phones, but ok. You can tell I'm a little challenged with these type of things. Beyond my ability to run a wire from downstairs to the hub upstairs, LOL. Thank you so much.
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David, Mobile Master

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You can plug both base units into the hub.
You can also use the existing wiring in your house IF, and only IF, the house telephone wiring is disconnected from the Telco wiring where it enters your house.
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Patty Carter

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Thank you. I now have both bases plugged into the hub and all handsets are working. Have a great day!