Thank you Koodo for Putting Customer/Employee First during Flooding in Alberta

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  • Updated 5 years ago
As one of the community in Alberta that is significantly affected by the river flooding. Koodo/Telus has put customers first ones again. Thank you very much for making all phone calls/texts canada-wide free until this calamity is over, for making all Telus payphones free (in Calgary), for making a special hotline for employees to safely find an evacuation area, for Optik on the Go Cafe, care kits and relentless effort in protecting the infastrature that enables us to communicate.
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Erwin

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Posted 5 years ago

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Some random Mobile Master, Mobile Master

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As someone who went through the 1996 Saguenay floodings in Quebec, I feel for you guys out west. Such a level of devastation is like nothing else. When this is all over, you guys rebuild a Calgary that's even better than the one that was just destroyed! And the hats's off to Telus/Koodo for their contribution!
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mattjs

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This is as much about getting some good quality PR and positive Media coverage as it is about helping those in need....
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Timo Tuokkola, Mobile Master

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The only possible reason for pointing out that they are getting good pr from this is to suggest that it somewhat diminishes the fact that they are helping flood victims. If you don't see it as negative and you're fine with it, why even bother bringing it up?
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mattjs

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Am I not allowed to point something out? Does getting PR or Media coverage from this initiative diminish the help that's being provided? If someone wants to take that view then it's their prerogative, I haven't insinuated anything that would suggest this is negative for anyone involved. In fact, I suggested that it's a win-win for all parties, imo. You're free to draw your own conclusions, but suggesting that this might be 'good' for telus as well, in terms of exposure and brand image, doesn't mean it's 'bad' for the victims and shouldn't automatically carry negative connotations.
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Timo Tuokkola, Mobile Master

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Whatever helps you sleep at night.
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mattjs

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What a delightfully condescending reply, thanks for the pleasant discussion.
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Erwin

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its just how you work things up, matt. You could of just said that "Telus is being recognize for doing this worderful act of kindness."
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Sophia, Mobile Master

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My heart goes out to all the poor people in Calgary and surroundings who are affected... and I'm glad that companies such as Telus (and others!) do their little bit to soften the pain.
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Bob

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Don't most of us already have free Canada-Wide calling in our plans? I do. Looks like an empty gesture designed to get maximum publicity with minimum outlay.

How about do something useful like Rogers and Fido are doing:

"Rogers and Fido customers who are interested in making a $5 donation to help those in the affected regions can do so on their mobile phone. All you have to do, is text the word ABHELP to XXXX"

And isn't Koodo owned by Telus - an Alberta based company? How about you call up big daddy deep-pockets Telus and get them to MATCH all the donations you receive?
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Sophia, Mobile Master

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Hi Bob, you rightfully started your own thread about your perception of what Koodo has done for their customers, and you already posted this very same message in there.

Rather than contradict (and potentially spoil) another customer's praise, let's confine your complaint to your thread :) Thanks so much for your cooperation :)
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Sophia, Mobile Master

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For everyone's reference, this is the link to Bob's own thread: http://community.koodomobile.com/kood...

I suggest that if anybody would like to respond to Bob, it be done in there. Thanks again!
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Bob

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How about nobody bother posting on this forum and we all just go fill some sand bags.
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Mark Kokolsky

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Based on everything mentioned in the first post it sounds like Telus has done a great job stepping up in a time of need.

And in response to Bobs comment, this is right off of Telus's Facebook page:
"Looking for ways to lend a hand to friends in Alberta? The team at the Canadian Red Cross can use your support – Text REDCROSS (or ROUGE) to 30333 to donate $5 or go to: http://www.redcross.ca/donate/donate-.... Stay safe!

So anyone looking to help out those in Calgary please take a minute to do this and donate. I just did and it works on both Telus and Koodo phones.
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Sophia, Mobile Master

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Perfect!! I just did it too and it seems to work even on Koodo prepaid :)
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Bob

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Thanks for finding and posting this! I don't have Facebook and never thought to check the Telus page - but makes sense. What's another $5 at this point? Count me in.

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