Texts not received

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  • Updated 5 years ago
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We just got our daughter a Samsung Galaxy Discover and after working great for a few days now it will receive texts but the ones she sends don't reach their recipients (including my own Koodo phone). Any tips?
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RM

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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If they aren't failing right at the phone, call koodo tech support at 1-866-995-6636, option 6. They'll be able to check the back end and find out what is happening to those messages.
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Khaleila

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Hi RM, Is your daughter able to send text messages from her phone now? Please keep us posted.

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RM

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Hi - she is, though we aren't entirely sure why. We called tech support and they couldn't pinpoint a problem. It seems that something wasn't working when she used the contact list, but if she keys in the numbers manually the texts go through.

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