texts not getting through to one specific number

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  • Updated 4 years ago
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Why don't my texts always go through to a specific number?/why aren't his texts getting to me?
me: iphone5c, koodo
him: blackberry, telus
It seems to only be a problem from our phones to each others... neither of us are having this problem with other numbers.
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Zoë D.

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Posted 4 years ago

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Jonathan I, Mobile Master

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Are you sure you're sending it as SMS and not as an iMessage? Does he have your phone # in his contacts setup properly?
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Zoë D.

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Yes to both questions...
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Ivan, Mobile Master

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iMessage shouldn't be the culprit, unless he recently switched from an iPhone. And if that was the case, she'd still be getting his texts.
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Jonathan I, Mobile Master

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Hmm. I think a call to tech support is in order. I can't really think of anything else that could be awry. If it was your SMS service centre # that would affect ALL of your texts, not just this one.
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Zoë D.

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Thanks!

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