Texts not being received

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  • Updated 3 years ago
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Help. My texts to one person are not sending. All threads deleted. Tried turning off phone and rebooting. Have Moto G. All I get is a red triangle with a white ! mark. Always worked before. Just started a few days ago.
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Kate Mckillop

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  • frustrated

Posted 3 years ago

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Ivan, Mobile Master

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What carrier is your friend with? Do you have any other friends with said carrier? Any issues sending to them?
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Kate Mckillop

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Aliant I believe. I have no issues with any one else, and never had an issue with this person until a few days ago. Been texting for years . We have talked and can not figure out the problem.
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Kate Mckillop

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oops telus
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Robert, Mobile Master

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Is he sends you a text, you are receiving them?
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Yannick

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Hi Kate, let's try something else :) Can you delete this contact and send him/her a new text? Make sure you enter the 10 digits. If it works, add the number to your contacts. Keep us updated! Thank you.

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Kate Mckillop

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Tried that. Did not work
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Kate Mckillop

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I am receiving hers but can not send mine
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Tayeb A, Employee

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Thanks for your reply Kate, I suggest to send a text to your own number to check if you can send and receive text messages. You can ask your friend to do the same thing on her end.

If you still need help, please call 1-866-995-6636 from a land line to reach our Technical Support.

Our hours of operation are:
Monday – Friday: 9am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

A representative will guide you through the troubleshooting steps and see if it's necessary to log a ticket if there's a problem on our side.

Keep us posted!

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