Texting not working?

  • 2
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Is anybody else having issues with texting? I would try to ping the SMS gateway and stuff but I don't know koodo's. MMS and calls are working. I know of at least one other person with the issue but. Any idea what's up/when to expect a fix? For what its worth I live in Manitoba.

Edit: We've also already tried resetting. And removing battery and Sim card.

Edit 2: Odd. I was able to send myself a message from msg.telus.com (using koodo's website) but texting other people still isn't working.

Edit 3: Last edit. Obviously something is up. I'd say server issue but its possible to text myself from the website. Pinging either msg.telus.com or msg.koodomobile.com results in time outs. But that could be explained if they disabled ping requests. Hopefully gets resolved soon though (:
Photo of Kyle Henderson

Kyle Henderson

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 193,190 Points 100k badge 2x thumb
Have you ported your # from another carrier or did yougget your # from Koodo?
Photo of Yannick


  • 43,998 Points 20k badge 2x thumb
Hi Kyle, if you are still experiencing issues with text messages, you should contact our technical support directly. We can be reached at 1-866-995-6636 from another phone, option #6. Thank you!

If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.