Texting with Moto X

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I have a Moto X with the $35 Canade-wide plan (with unlimited texting). I am in Verdun and trying to text someone in Outremont, but when I tried to send the text, it just said "Sending" and didn't actually send the message. I waited 10 minutes, turned my phone on and off, and still nothing. My phone is activated, the sim card is in- am I missing a final step to be able to text?
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Trinica Mitchell

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Posted 3 years ago

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Mathieu, Mobile Master

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Hello Trinca,

Seems like you are having some connectivity issues with your phone, to resolve your connectivity issue, please try the
following:


1)  
Make sure airplane mode was not turned on by
accident. If it is not, then continue reading!

2)  
Turn the phone off; Remove the SIM card from the
device as well as the battery (if the phone has a removable battery). Let it
sit for a few minutes and then re-assemble the device, power it on and see if
it works. If not, continue reading!

3)  
Verify your phone’s APN settings by using the
following Koodo website’s information: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data-basics/how-do-i-setup-data-on-my-non-koodo-phone
If it is still not working for you, keep reading

4)  
Verify if the phone has any available updates,
sometimes there might be a bug that causes this kind of issue that is fixed in
an update. If it is still not working, keep reading!

5)  
This step is one of the less favourable steps
and it is a factory reset on the device. Doing a factory reset can help resolve
little glitches that the phone may have now. Doing this though will result in
you loosing all data on your phone, except any data on an external memory card
(with the exception of apps, apps will be lost regardless where they are
stored). Hopefully, after a factory reset your device will work. If it is not,
move on to the next step.

6)  
At this point you are going to want to contact
Koodo for further troubleshooting steps that surpass our expertise here on the
Koodo community, they may try to get you to try another SIM card or be able to
send your phone to get repaired (if it is still under warranty with no obvious
accidental damage, it will most likely be free. If it is not under warranty,
they will send it off and you will get a quote which you can choose to refuse
and not be charged for anything.). To contact Koodo at this point, do not use
your mobile phone, use a different phone using the number: 1-866-955-6636

 

Hope this helps! Have a great day!
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Trinica Mitchell

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I tried all but a system update and nothing worked. I will try to bring my phone in to a Koodo site and see if they can troubleshoot in person to avoid the $5 cost to talk to a representative on the phone.
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Chad Burr, Mobile Master

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Technical support is free!
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Trinica Mitchell

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When I called the number and asked to speak to someone, the recording said it would cost $5!
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Chad Burr, Mobile Master

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It only costs 5$ if you ask the Rep to do something that you could do yourself if you're having trouble there is no charge.
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Trinica Mitchell

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Okay, great. I'll call, then, thank you!
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Dennis, Mobile Master

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Did you just port your number over?
Sometimes it takes 24 hours before the full port is complete. Or the port could have has issues
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Trinica Mitchell

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No, I got a new number.
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Paul Deschamps, Mobile Master

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If it's a picture message that you are trying to send then make sure that your data is enabled as it needs to be on to send and or recieve picture and video messages. It will just say sending until you connect to your data connection.
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Trinica Mitchell

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No, it was just a regular text message. It warns me that GSM Roaming Charges may apply and gives me the option to send when in domestic range, send later, or send now. No matter which one I click, the message does not send.

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