texting stopped

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  • Question
  • Updated 4 months ago
I am a prepaid customer, supposed to have unlimited texting and it stopped working. I rebooted phone but still not working. Data is working. Pixel phone, running Google/Chrome etc. 
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Terry Reich

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Terry,
What did it say in your selfserve? Did it happen to one number or every contacts? Was incoming texts working at all?
Also, your data was through wifi or Koodo cellular data?
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Terry Reich

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Selfserve says my account is good until Feb 14; it happened to all contacts; incoming was working fine until yesterday; data is through Koodo.
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Dinh, Mobile Master

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This is strange. Have you updated software recently?
I would try to reset network settings (Go to Settings > System > Reset options > Reset network settings). It could be issues with SMS center number.
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Terry Reich

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OK the network reset worked. Thank you!!
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Terry Reich

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I am using the Default SMS app
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Dinh, Mobile Master

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If the settings changed due to a software update, it would affect all sms apps. Have you tried to reset the network settings? (Go to Settings > System > Reset options > Reset network settings)
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Robert, Mobile Master

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Have you tried another SMS app?