Texting problems with MotoG/Koodo Prepaid

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I recently bought a MotoG prepaid phone for my wife and we've been having problems with sending & receiving text messages with it.

She's tried to send several texts to at least 3 different people only to have the messages eventually time-out and not get sent at all. Other times, the messages appear to have been sent on her end but are not received on the other end. She's also not received messages that I've sent or, when she does receive them, hours have passed.

I called Koodo about this and the guy I spoke with said something about her perhaps not having her phone set up to automatically adjust time/time zone settings (she's in Alberta, I'm in Ontario), though I don't understand how that is relevant at all.

In any case, he had my wife adjust settings on the phone and remove the battery & SIM card which seemed to help, but today she's back to facing the same issues. She took the phone to a Koodo store and the guy she spoke with there told her that his wife has the same phone & the same issues and the only thing he could suggest was to turn the phone off at least once a day.

Did we just pick a crappy phone or is there a proper fix for this that just hasn't been shared with all of the right people? I have a Galaxy Note 2 and my daughter has my old Galaxy S3 and neither of us have had these problems. Then again, we aren't using prepaid, so maybe that's part of it, though I really can't see how it would be.

Any help would be appreciated!
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Steve Devlin

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Posted 4 years ago

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Robert, Mobile Master

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I've had this phone for a while and for the price, I don't think you can get better. The phone is pretty good IMO and haven't experienced that kind of problem. Have you tried doing a hard reset of the phone instead of closing and opening it only?
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Steve Devlin

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She's taken the battery & SIM card out, then put them back in and turned the phone back on... I'm assuming that qualifies as a hard reset, but if not, let me know how to do it and I'll pass the info along to my wife & see if having her reset it like that helps.
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Dennis, Mobile Master

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What? You can't take out the battery for a Moto G. Dont try to force the battery out
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Robert, Mobile Master

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^ Lol at that!
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Robert, Mobile Master

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Here's a site explaining it to you : http://www.android.gs/hard-reset-moto...

But keep in mind it will erase all data on the phone and restart the phone as when it first came in the box. Therefore, you should backup photos and some others things you don't want to lose. At that point, you can reset the phone.

Tbh, I don't know what might be causing this problem and this is why I suggest that this kind of reset. Maybe it's a SIM card failure? Try swapping the card in your phone for 1 day or two and see if the phone is the source of the problem or if it's the card...

Also, make sure the phone is at the last software update, maybe the bug has been fixed in a new android update...

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