Texting overages while international

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  • Updated 3 years ago
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Hello! I am Canadian traveling in the UK and added the $15 text package which includes unlimited incoming texts and 75 outgoing texts. I have not surpassed my outgoing limit and have been using SnapChat, Instagram and What's App with WiFi. How are overages possible? Thank you!
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leslyn

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  • confused!

Posted 3 years ago

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Mitchell Palmater

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Not sure if i'm reading this wrong.
But 153 is more than 75.
Regardless, Koodo has record of you adding this add-on.
Wait until your bill is posted, if the charges are on your bill just call in and ask for them to fix it.
Sometimes the roaming packages will bug out like that. It's an easy fix for them.
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leslyn

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Hi Mitchell! Thanks for the reply - yes, you're correct haha 153 is more than 75. It appears to be counting both my incoming AND outgoing in that total (only thing I can think of) and it's charging me for both. I would be okay waiting for my bill to show up and see what happens, but am curious of my true usage in the meantime while I'm away. Thanks any and all who have input! And thanks again Mitchell!

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