text not sending or receiving

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I have an iPhone 4 that used to work perfectly. Well until I got prepaid. Now I can't seem to send or receive any texts.

There are no errors on the phone itself and Koodo said that the messages were going through...

This is really weird. I've even restored my phone and that hasn't fixed it.
Photo of Wesley McCloy

Wesley McCloy

  • 140 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of PD

PD

  • 6,798 Points 5k badge 2x thumb
Shutdown and reseat the SIM card
Photo of Wesley McCloy

Wesley McCloy

  • 140 Points 100 badge 2x thumb
I've tried that countless times... same result... my data and minutes work fine
Photo of PD

PD

  • 6,798 Points 5k badge 2x thumb
I looks pre paid has something causing this. Did you try talking to pre paid technical support.
Photo of Wesley McCloy

Wesley McCloy

  • 140 Points 100 badge 2x thumb
I have, they attempted to reset the service, that didn't work either.
Photo of Yannick

Yannick

  • 44,018 Points 20k badge 2x thumb
Hi Wesley, I suggest that you contact our technical support again as we should be able to fix these kind of issues. The technician can log a ticket and escalate it to a higher level. We can be reached at 1-866-995-6636, option #6. Thank you!

________________________
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.