Text Messaging not being received on Moto G - Help!

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  • Updated 5 years ago
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Just got the new Moto G. I can send texts, but am not receiving any replies back, and I know they've sent them. Can anyone help? As well, is it supposed to be on the H+ network?
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analea

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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Yes it's supposed to be on the H+. If the person sending you a text sends a picture or a lengthy text that gets converted to an mms (happens on some phones) you will need data to be enabled on your phone.
If you haven't been sent any mms (picture messages) then try holding down the power button until the phone turns off and keep holding it till the phone comes back on.
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analea

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seems to be working now. Thank you! Any advice on 2G versus H+?
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Dennis, Mobile Master

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Koodo doesn't have a 2G network

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