text messages not received

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  • Question
  • Updated 4 years ago
  • Answered
I'm not receiving any text messages that people are sending me, is there something wrong with my phone? It's a brand new iphone 4s that I just got yesterday
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Laura Schoof

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Posted 4 years ago

  • 2
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Jonathan I, Mobile Master

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Is it for everyone who tries texting you or just a few people?

Make sure they're not sending you iMessages. This is a common problem with iPhones that is supposedly going to be fixed soon but in the mean time, make sure they're sending it to your actual phone # and not as an iMessage. That requires WiFi or data.
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Zaphod Beeblebrox

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I think you missed the point that Jonathan mentioned...
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Koodo Customer

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"Make sure they're not sending you iMessages. This is a common problem with iPhones that is supposedly going to be fixed soon". I don't care about the rest because we don't know if Lura Schoof has internet connection or not.
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Zaphod Beeblebrox

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Mentioning iMessage is standard practice when SMS becomes an issue. It's called process of elimination. Very useful tactic for troubleshooting.
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Koodo Customer

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You don't just amputate an arm before you know what the actual problem is. Jonathan was talking about a problem that happens when you go from an iOS device to another OS, not when you're on iPhone. Don't comment before you read. Thanks
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Yannick

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Hi "Koodo Customer", we are all here to help, no need to argue :) Please stick to the guidelines: http://koo.do/guidelines123. Thank you!
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Laura Schoof

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yes it's for everyone
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Koodo Customer

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Are you able to send messages? Are you able to call or connect to the Internet?
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Dennis, Mobile Master

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If you have an iPhone
Settings>General>Reset>Reset Network Settings
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Laura Schoof

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It turned out to be an issue on their end, thanks
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Yannick

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Hi Laura, glad to hear it's working now :) Have a great weekend!

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