Text Messages Gone!

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  • Updated 4 years ago
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Missing all the texts from a couple of people. Where did they go? How do I retrieve them back?
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Marlene Hackert

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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What kind of phone do you have?
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Marlene Hackert

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blackberry z10
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Chad Burr, Mobile Master

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That's really weird, are you missing just a few of the messages? Or the entire thread?
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Marlene Hackert

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the entire thread
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quasarito

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Is it SMS or BBM?
BBM messages are only kept for a certain duration (configurable) unless you choose to keep them indefinitely.
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Marlene Hackert

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It is SMS, that is what is so weird!
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Yannick

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Hi Marlene, this is strange! Would you be able to go to a Koodo store so a rep could have a look at your phone? You can fin d the closest store here: http://koo.do/locator123. Otherwise, give us a call at 1-866-995-6636 from another phone, #6. Thank you!

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