Text Message History not complete on online bill--have you experienced this?

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  • Updated 5 years ago
  • Answered
Hi there,
I just noticed that a number of texts I have received have not shown up in the online record on my koodo self-serve account. Why would that be? It isn't a big deal, I just found it odd. Has anyone else noticed this?
Thanks
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Erica80

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Posted 5 years ago

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Dennis, Mobile Master

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If you just received these texts recently then they might not have been updated on self serve yet.

Note the updated date and time at the bottom
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Robert, Mobile Master

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You do have unlimited texts right? Don't need to worry if you do!
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Erica80

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Thank you for the response. They were from days ago and other texts from the same day are there, just ones from certain numbers are missing. I do have unlimited texts I am just weird and like to check details and found their absence very odd :).

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