Tech support made easy! Having trouble? Text a (free!) Koodo tech support number and get help on the fly! No waiting too long on hold or in lines at the store, just text back and forth when it's convenient in your spare moments during the day!
I don't really see this working all that well. It would be more or less equivalent to trying to fix a computer issue by working on it for 5 minutes every couple of hours while someone else kept using the computer in between.