Text Offer not showing up

  • 1
  • Question
  • Updated 1 year ago
I received a text message offer for a LG G5 on tab medium for $0, stating it was around $350 off. I we to my local koodo kiosk but they were sold out. I have tried doing it online but the only option it provides is tab small with a balance to pay on phone. It says $196 off. Not sure what to do in order to get the deal.
Photo of Cailin

Cailin

  • 102 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 91,316 Points 50k badge 2x thumb
Reference this post if you cannot find a Koodo kiosk with it you can get the credit applied after your online purchase is completed: https://community.koodomobile.com/koo...
Photo of Bernard

Bernard, Official Rep

  • 75,650 Points 50k badge 2x thumb
Cailin, are you logged into your account when you checking out the LG G5? Can you take a screenshot of what you see? Also you have 2 lines on the account, what is the last 2 digits of the one you are trying to get it for?
Photo of Cailin

Cailin

  • 102 Points 100 badge 2x thumb
Yes logged into my account. My husband and I both got the text so both were looking for it but if can only do 1 then the number ending in 22
Photo of Cailin

Cailin

  • 102 Points 100 badge 2x thumb
Photo of Cailin

Cailin

  • 102 Points 100 badge 2x thumb
Actually the tab medium option is under number ending in 69 which is for my husband.
Photo of Bernard

Bernard, Official Rep

  • 75,650 Points 50k badge 2x thumb
I see you called in Cailin to have your address changed. Are you saying that TAB Medium doesn't show up for you? That's what the screenshot seem to indicate.