Text notification option needs to be available for minute usage warning.

  • 2
  • Idea
  • Updated 3 months ago
  • Not Planned
Koodo really needs to implement a texting options to notify you when you reach 50% and 90% of your minute usage. With Koodo being Canada wide after 5 pm and on weekends, many of us are more than capable of keeping under our minute usage limit if we're just NOTIFIED to give us a heads up, otherwise, it's easy to lose track of when a friend calls in unexpectedly outside of evening and weekend hours. Dialling in or checking online just isn't convenient enough. If the text notification option is available for data usage, it doesn't make any sense at all for it not to be available to notify customers of minute usage as well. On top of that, continuously charging overtime minutes under a ridiculously high local airtime rate with no maximum cap? What even is the point then of sticking with Koodo? Really disappointed with Koodo.
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Ellen

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  • Frustrated

Posted 2 years ago

  • 2
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Ivan, Mobile Master

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I agree. If minutes aren't unlimited, an SMS notification would be nice.
Ellen sums it up perfectly. Koodo, are you going to do something about this?
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Goran, Mobile Master

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No. Reps have stated multiple times that they will not. It's most unfortunate.
Hmmmm..... Thanks, Goran!
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D.J. Hamilton

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It's tragic that Koodo hasn't taken a better position on minutes overages.  I just got a $600 bill.  My son didn't realize his phone's plan didn't include unlimited Canada calling.  Why on earth are there no safeguards for me?  I get a text message when I am a yard over the U.S. border that provides me with add-on options but I don't get a heads up that someone on my account is ringing up a $600 phone bill?  Maybe it's not a requirement under the current code of conduct for providers, but it most certainly belongs in their business morality policy.  Shame on you Koodo, I thought you were different.
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Dinh, Mobile Master

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@D.J. Hamilton: I would try to be nice and call Koodo and ask them to reduce the charge. I would stress on the misunderstanding of the minutes in the plan. $600 can buy you months of unlimited Canada-wide calling plan.

You were the one who let that happened in the first place, and they did follow the CRTC rule. It would not be fair to blame their morality after all.
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Mats

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Yes a warning should be sent to the account owner when a phone reaches its calling limit. This would prevent what has happened to you and you're not the first and wont be the last. Call Koodo and I'm sure they will do something for you.

Dont shame on them just yet.
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Goran, Mobile Master

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Koodo at no point has planned it. It's not new and no one does it in Canada. I don't like it at all but it's the reality. It falls into you to ensure you, or anyone who's line you are responsible for, knows this.

Also, Dinh, morality isn't decided by appeal to law. Just because something isn't illegal doesn't mean it's ok.
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Dinh, Mobile Master

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@Goran: well, the law and judge indeed do decide morality :) unfortunately.