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  • Updated 3 years ago
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trying to send a picture by text keep getting failed MMS
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Scott Peddle

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Posted 3 years ago

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Chad Burr, Mobile Master

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Is your data enabled?
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Scott Peddle

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Yes it is
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Scott Peddle

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It keeps telling me service not activated on network server response error.
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Chad Burr, Mobile Master

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What phone do you have?
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Scott Peddle

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samsung galaxy s3
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Chad Burr, Mobile Master

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Check your Apn settings..

Make sure the mmsc line matches below
APN: sp.koodo.com
Proxy: 74.49.0.18
Port: 80
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc
MMS Proxy server: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
Authentication type: No set
APN type: No set
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Veronica

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Hey Scott,

Do you still experience this issue? Has Chad's advice helped?

Keep us posted!
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Scott Peddle

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I made those changes and it worked for a time but now I'm back home and it's till not working.
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Erwin

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Hi Scott,

By any chance did you add Data Block on your plan? Because if it is enabled, your MMS will not work even if you enable your data on your phone settings. If you are not sure you can check by going to your self serve account, either through the website or the Koodo self serve app.
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Scott Peddle

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Thanks I'll check that out too.  Where on the self serve page is that found
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Erwin

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Hi Scott,

If you are doing it on the website, it is under "Phone Services > Your Monthly Add-ons," it's called "Data Block."
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Scott Peddle

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No data block
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Yannick

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Hi Scott, give us a call and one of technician will have a look into it :) We can be reached at 1-866-995-6636 from another line (we need your phone available), option #6. Thank you! 

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