Text from 611 re: new PIN

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What do I use this PIN for? 
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Jeff

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Posted 2 years ago

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Sophia, Mobile Master

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Normally a pin is used to prove that you are the rightful owner of your account when you call Koodo. It is also used to listen to your voicemail from another phone. Never, ever give your pin out over text messages or to anybody who asks for it (except the agent when you call CS yourself).
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Jeff

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This is my first phone so I wouldn't be listening to voicemails from another phone. I already set up a PIN for my Self-Serve account. How is this one different? Can I change this PIN, and if so, how do I do that?
(Edited)
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Jeff

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Ok thank you!
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Sophia, Mobile Master

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Just got some brainstorming ideas back... It could be an older (obsolete) message that got stored somehow on your SIM card. If you did not set up for this, you can safely ignore it. If you're still worried about it, you can call CS if they sent you this message. That way you get to use your other pin, haha. I wouldn't worry about it too much though :)
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Jeff

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Ok thanks for looking into it. I think I'll call CS just in case.
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Sophia, Mobile Master

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Ok let us know what they say *curious minds need to know* :)
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Jeff

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They didn't know where it came from. The PIN code texted to me didn't match my current SIM card PIN. The rep thought it might have been sent by another phone company but really didn't know. It wasn't sent from Koodo according to their records.They stepped me through changing it just to be on the safe side. You can lock your phone in settings so if you shut off your phone and then re-start it, it will prompt you to enter that PIN. It's an extra layer of security if you want. You can leave it unchecked and not have to do that. 

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