Terrible Customer Service - How Do I Cancel?

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  • Updated 10 months ago
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My phone was stolen about 1 week ago. I have been trying (and failing) to contact Koodo. I have called 611 from my phone, I have called the 1 800 number, I have sent emails, I have even left call back numbers, to be called back TO BE PUT ON HOLD! Every time I have been on hold for >1 hr. So not only am I paying for a service I no longer have (because I can't even call to cancel), I am loosing my time to get in touch with someone. 
This is in no way acceptable. There is no business that conducts like this. Is it just their plan to hook you into their network and have you continue to pay indefinitely for services you do not want or need? I refuse to do any more business with this company and I need a way to cancel that does not require calling them or logging in through self serve because, surprise I don't have the option to cancel through there either. What are my options to get out of this terrible service? It's worse than being locked into a contract! 
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romany tanious

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Posted 2 years ago

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Daniel Hryb

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As far as I understand you do need to call in and speak with a rep.  I do know you can private message Koodo directly on Facebook, and wait times a significantly less (like minutes, not hours) But I am unsure if they can process cancellations that way 
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Mathieu, Mobile Master

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Unfortunately, you will need to call Koodo to cancel your service. There is a significant wait time...
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Ranjan, Official Rep

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Great - thanks for sending the message Krista. Someone will get back to you as soon as they can.
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Krista Lynch

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Again no one called me - a guy named Dan is passing me off to email your customer service. This is unacceptable. The worst experience ever.

Koodo sold my 12 year old daughter a used phone and wants to take no responsibility for it. Or even call me to settle it. All I want is OUT of the contract to walk away.
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Krista Lynch

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Still TERRIBLE customer service
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Heather Duguay

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How do I find Koodo's phone #
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Sophia, Mobile Master

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Start a new thread, Heather, and we'll try to help you right here :)
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romany tanious

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Update: after a 3 hr wait time and multiple confirmation of the line being cancelled, the "supervisor" I spoke too ends up cancelling the line to the phone in my possession, not the lost one, despite confirming the line that would be cancelled is the other one. 

I can't wait to be done with the incompetency at Koodo. I've dealt with other low cost carriers like Chatr and Wind, and never have I had to deal with such terrible service

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