temporary deactivating an account

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  • Question
  • Updated 11 months ago
hello, I am traveling out of canada and I want to deactivate my account till I get back . could you help me ?
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Daniel Ciroma

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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Daniel, heres the information your looking for about putting a hold on your account https://www.koodomobile.com/help/keep...
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If you are on pre-paid, make sure there is not enough money in your Koodo account for your baseplan to renew. You have 89 days to re-activate your account while maintaining your boosters and number.