Teenagers phone locked - HELP!

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  • Updated 5 years ago
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My daughter has a Samsung Galaxy Ace and not only forgot her unlock pattern, but her gmail and password is not working either. How can she get her phone working again?
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Keri Miller

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Posted 5 years ago

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Chad Burr, Mobile Master

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Is data blocked on the phone?
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Keri Miller

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Ok - do you know how I can do the factory reset?
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Chad Burr, Mobile Master

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Keep in mind a factory reset will erase all your apps and user data.
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Keri Miller

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Right now - I don't think she cares - lol
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Chad Burr, Mobile Master

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Here's a video on how to get into recovery mode

http://m.youtube.com/#/watch?v=t6iffI...
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Keri Miller

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Thank You!!!!
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Timo Tuokkola, Mobile Master

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The only way to get back in at this point would be to do a factory reset. This will wipe any data stored on the phone itself, but anything saved to the sim card or the sd card should be fine.
To factory reset the Samsung Galaxy Ace:
• Take out battery, memory card and SIM
• Put battery back in phone.
• Hold down POWER/LOCK + HOME for 3 seconds
• Scroll with volume button to wipe data/factory reset. Press center button to select
• Scroll with volume button to YES and select with center button
• Once wipe complete select reboot system now with center button
• Phone will power up on its own, wait for arrow and menu button to light up then follow steps
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Keri Miller

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Thanks everyone! Did the reset and she is one happy girl! You guys saved me a battle!
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Chad Burr, Mobile Master

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You're very welcome, anytime!

And big props to the Timo for the assist! :-)

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