teenager goes over each month on voice calls

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  • Updated 9 months ago
We have five lines and are on a tight budget but one of our teens constantly goes over the allotted voice minutes by making calls in between the free calling times. A call to koodo only resulted in a suggestion to buy a more expensive plan with more minutes. There exists a shock-free data cap but not for voice minutes, unfortunately. Since koodo is winning here (with all the extra charges on my bills) is there a better solution here for our family? I'm surprised the csr didn't suggest prepaid. 
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Posted 9 months ago

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Robert, Mobile Master

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Hello Ken,

The same plan in prepaid would end up costing more then postpaid, not sure if its the best solution for your problem. 
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Timo Tuokkola, Mobile Master

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On postpaid? No. There is no option that will prevent someone from going over their minutes. There are several options that will allow you to check how many minutes have been used, but keeping track is up to you. If your teen insists on going over the allowed minutes, then switching to prepaid is the only way to cut them off when the minutes are used up.
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Sophia, Mobile Master

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Try to discipline your teen. If they constantly go over, take away their phone... 

I would definitely put a teen on prepaid especially if they can't stay within the allotted minutes. You could pay the base plan and have them do tasks for getting more boosters, teach them some responsibility :)
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It’s definitely going to be a pull-back in services to do that but it sounds like a good idea. No free evening and weekend with prepaid.
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Dinh, Mobile Master

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There are lots of options, actually.
- Put him/her on unlimited minutes plan - that could cost you more upfront but you don't have to pay for overage anymore. You could also go to another local provider like PC mobile, chatr, for cheaper local minutes for them.
- Prepaid, and give him/her money to pay.
- Give him/her a ipad dataplan and put them on Fongo, or android voiceip app, they could do whatever unlimited based on that data amount.
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We’re budgeting 30/mo for each of three plans. Paying more for one just because it’s usef irresponsibly doesn’t make sense. Too bad koodo has no provision for this.
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Allan, Mobile Master

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Don't have a time period or if it's actually a thing coming but they were in the works of developing a parental control of sorts. Or were testing it at least. (It accidentally got added on a customers account about a month back).
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Mayumi, Mobile Master

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What plan they/he she has and how many minutes in it?
Since Koodo raised their plan price, I don't think upgrade their/his/her can be more expensive too.
And prepaid plan included unlimited Province wide calls, so if it works, then prepaid can be your option.
Or if you want to keep then under your account due to benefit of family calling, then they have add-on like Unlimited min $20/mo or Unlimited incoming calls $10/mo.  But it's depends your kid(s) usage.
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Ivan, Mobile Master

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I'd recommend that your teen install and use a free VoIP service like Fongo if voice minutes are an issue. Free to use, especially on WiFi. Otherwise, it's about 2MB data/minute.

Aside from that, I'd deduct overages from their allowance. I find that feeling the effects of the overage is usually deterrent enough. Or switch them to voice only.
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I would recommend to constantly check your Koodo self serve to see if your teen has gone over their minutes. As it costs 50 cents per minute once he/she goes over and to make sure your teen understands, he/she has unlimited calling after 5 PM on the weekday and unlimited all day on the weekends.