Tax exempt

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  • Updated 3 months ago
Who can I call regarding my bill? I sent in my indian status card and acct #. I still have $50 in taxes on my bill. I am not paying that. Is there a number I can call? 
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Vicki Seymour

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Posted 3 months ago

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Hi there Vicki...

How did you send that info and how? 

Have you received any type of confirmation from Koodo that the request was processed? 
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Vicki Seymour

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There is no good communication ever~!! I posted here, so Koodo rep, emailed me the tax exempt form. I filled it out and sent it off. The only contact info on the form - as to mail the form/ID to 'Burnaby BC.' I did that. Obviously no changes on monthly invoice. Plus they never send me anything via mail. i see nothing in my email. It would be nice for a response!! KOODO!!! I am no paying any taxes
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Dinh, Mobile Master

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In the other thread, you mentioned you got the form about 3 weeks ago?. You would have to wait for Canada post  and Koodo might haven't processed yours yet.

Most of the services through normal post mail are extremely slow. I would suggest you call Koodo to check the status of your form, and ask them if they can deal with the tax for you.
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rikkster, Mobile Master

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Ordinarily, *611 from your cell phone > Billing. Due to longer than usual wait times, you could be placed on hold for a few hours. Instead, send a private message via Facebook or Twitter made to the attention of the billing department, asking the whereabouts of your completed tax exemption form. I see your post from a month ago, hopefully this will get resolved quickly.
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Mayumi, Mobile Master

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I answered on the other post

“When did you mail it and what is your billing date?

I see Josie replied a month ago (I don’t know exact date).

Maybe they are still on the process about it and couldn’t make this month billing...?

They might send you confirm email once it applied. And if you don’t see adjustments on next bill, then I would contact them again.”