Talking with someone from the top of the company.

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  • Updated 4 years ago
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I would like to speak to someone about the way I was treated by one of the "mangers" over the phone. The way he treated me was inappropriate and because of that I am now looking for another phone company.
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Megan Newstead

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  • pissed

Posted 5 years ago

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Camilo_A

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Hi Megan... I am extremely sorry about this, is there something that we can do to help you out? IF you wanna share we will be more than happy to help you out, if you think that definitely is about contacting someone, you may follow this link and write, someone will contact you back on the same way...

https://secure.koodomobile.com/accoun...
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Megan Newstead

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I've already emailed them, just waiting for the reply. It's a problem with my bill that I have been having since I started using them in Oct. They keep telling me they are going to fix it and they have not yet, but according to them its my fault.
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Steve

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Most unfortunate that you caught one of the call center folks on a bad day.

I can assure you that other carriers tend to have an ample supply of these bad mannered folks where at least with Koodo they are few and far between.
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Megan Newstead

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Laughing at me when I get upset because he is not listing to me is more then just a "bad day" i'd call that being a jackass who shouldn't be working in customer service
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Bilal

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i had one of these guys also... wouldnt understand or listen to what i was saying. last sunday.
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Camilo_A

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If ever this problem you are talking about is related to the bill, make sure you checked the new plans we have since they have more minutes and more data, so this will probably help you a lot...!
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Megan Newstead

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I don't care about the bill at this point, I care about how I was treated.
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Vanessa Palma

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I was a customer with Koodo for just over 5 years, and I had very good customer service, no complaints, I have praised them in the past for the friendly, and great customer service. However, trying to close your account PROPERLY with them, was unpleasant to put it nicely.

I closed my account more than 2 months ago, and suddenly I get a letter dated in May (got this yesterday June 3rd, 2014) that I had an outstanding balance of x amount of money, when I specifically called in Feb/March to ask EXACTLY how much I would owe in order to close my account. By 2 different employees, I was told the exact same amount (one from customer service on the phone and the other employee being at a Kiosk in the mall), and that if I should pay before the start of the next billing cycle that I will have to owe nothing else after. 

Just this morning, I called to inquire about this x amount of money that I owed, and I was told that I was given the wrong information. The supervisor of 'escalation' was rude, laughing at me, and cut me off many times. I am sure I was not pleasant to speak with because I was annoyed, however, this is not the proper way to deal with angry customers. He also did not 'understand' nor did he want to hear what had caused this situation in the first place. How can Koodo have employees as such? This will only degrade their customer service skills. How can you expect to fox a situation/problem, if the supervisor isn't even willing to or wanting to understand what had happened or even care to fix it?

At the end of the day, he had waived it, but the fact that he didn't understand principles of basic work ethics/training really upset me. This means that the problem will just continue on and not be resolved. If this is how things are going to be done, then Koodo, your customer service is going to become poor.

So, for those who are thinking of closing your account, make sure you document EVERYTHING YOU ARE TOLD, and to not trust what any employee tells you.

I hope everyone reads this. Truly an eye opener to me.
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Timo Tuokkola, Mobile Master

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Once is enough. No need to post the same rant on 3 different threads, especially when two of them are more than 6 months old.

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