Take away hidden data fees

  • 4
  • Idea
  • Updated 4 years ago
I don't need data so I have it turned off most of the time; however when I want to send a picture message (which is included in my plan) I need to enable it. During the 10 seconds it takes to send that message, my background apps ( which I have no control over), use data if I am not connected to wifi. I have phoned koodo numerous times over this issue and have never gotten it solved. Koodo is being very tricky in that I have to pay an extra 5 dollars each month for data I don't use and frankly don't need but have to turn on to send a picture message.
Photo of Angry Customer

Angry Customer

  • 100 Points 100 badge 2x thumb
  • frustrated and angry

Posted 4 years ago

  • 4
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
It's been posted before, but doesn't hurt to post again. You have a point and I really hope something can be done.

After all, if it's possible to separate data and MMS in prepaid, there is no excuse/reason why it can't be done in postpaid either!

Voted for your idea :)
Photo of rikkster

rikkster, Mobile Master

  • 68,370 Points 50k badge 2x thumb
Which Android phone do you have and what background apps do you not have control over?

On most Android devices there is the option to restrict or disable background data altogether. I understand that this can become a bit of a hindrance, especially if you're set up to update or sync exclusively over Wi-Fi. If you're looking to save that extra five dollars a month, I think it might be worthwhile to figure out which apps consume data and disable them temporarily for now.
Photo of Some random Mobile Master

Some random Mobile Master, Mobile Master

  • 39,554 Points 20k badge 2x thumb
I have noticed that the SIM cards come with 3 APN profiles already defined. Maybe Telus/Koodo could add a 4th pre-defined APN that would accomplish this, specifically. It would be much easier for customers to simply switch to the right APN than to actually configure it themselves. Maybe it would help some people!
Photo of B2theden


  • 2,626 Points 2k badge 2x thumb
There is a way to Change the APN on some Android phones to enable only MMS use.
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Well I'll be the first to say it... It's not a hidden fee :P lol
Photo of markberwick


  • 482 Points 250 badge 2x thumb
In case you want to know, you can set apps to only update when on WiFi in the play store settings. This way, when you turn data on to send or receive a picture message, you dont have to worry about your apps updating as soon as its turned on.

Just go into play store, then settings and you will see the option of changing app updates to WiFi only
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
It's not also the apps updating, which isn't actually the problem, it's the refreshing of data, data being pulled and pushed just to check if there are notifications.

This conversation is no longer open for comments or replies.