Tabs disappear when I login

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  • Question
  • Updated 3 months ago
Tab options change when I login. I have small medium large and extra large on their website but once I login I can only choose medium. Why?
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Jody Smith

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  • confused

Posted 3 months ago

  • 1
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Mats

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What is the plan you are on now? Is it the $60 10 Gb BYOD plan?
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Jody Smith

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49$ 6gb
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Dinh, Mobile Master

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@Jody,

Your plan was likely eligible a Tab Medium plan, so that was why you can only choose a Medium Tab (or Small)
(Edited)
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Mats

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Ya I dont know why you see that. I see only medium plans as well but I'm on $60 10GB plan.

I guess contact Koodo and ask what's up.
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Mats

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@Dinh. When has that ever mattered before? They would love people to signup for tab large and even if your plan only qualifies for medium you still should see the tab large options. That way you have to change plans to get a tab large.

I don't see tab large options either. Even if I wanted to change plans and get tab large how can I if I can't see them. I don't want to change its just that something is wrong with how Koodo is showing the plans in our case.
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Dinh, Mobile Master

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@Mats: Your plan $60 10GB wasn't eligible for any Tab. It was strictly BYOD, as far as I know. You could try to add a phone on a Tab large, then change your plan to Tab Large. They will run a credit check to make sure you are eligible for it.

If you already had a Medium Tab  and you want to upgrade your plan, then available plans are plans that can carry the current Tab amount. I don't think you could change to a Large plan when you carry a Medium tab. 
(Edited)