Tab going further into the RED rather than paying off!!!

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I haven't upgraded since September of last year, and have slowly been paying off my tab. Just recently however, over the space of four days I got -12.45 added to my tab each day and am now back to almost a full negative tab! What gives?
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Posted 5 years ago

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Official Response
Hi Jess, thanks for flagging this to us! We've found the problem and we're in the process of fixing it. We really appreciate your feedback.