Tab contribution towards purchase of a new phone

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I have two phone accounts (Family plan) under my name. My current tab stands at -60 and -50. Can I get a 90 (150-60) +100 (150-50) = 190 tab credit towards the purchase of a new phone? Thanks
Photo of Nitin Bhardwaj

Nitin Bhardwaj

  • 70 Points

Posted 5 years ago

  • 1
Photo of Marcel in O-Town

Marcel in O-Town

  • 3,722 Points 3k badge 2x thumb
EDIT.... nvm... See Robert's answer below
Photo of Robert

Robert, Mobile Master

  • 107,100 Points 100k badge 2x thumb
Starting October 20th, 2013, customers must pay off their outstanding tab balance before upgrading. We are doing this to comply with the CRTC's new wireless code.

Customers have two options when paying off their negative Tab:
1. At the till (cash, credit, debit)
i) Only available at Koodo shops, not retailer locations.

2. By applying their full negative Tab balances to their next bill:
i) Available at retailer and Koodo shop locations.
ii) Can be completed via Self Serve (not the Self Serve app)
iii) Customers can upgrade their phones as soon as their outstanding tab balance has been applied to their bill.

In other words, you can no longer stack negative Tab balances so what you said would not be valid.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
...not a family plan
Photo of Dennis

Dennis, Mobile Master

  • 196,254 Points 100k badge 2x thumb
Each tab is for their own devices. Tabs can never be combined to purchase one phone

This conversation is no longer open for comments or replies.