Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Guillaume Mercier-Lacroix <Guillaume.Mercier-Lacroix@koodomobile.com>
"Nothing changes for you if you signed up prior to April 19, 2015. You can continue to keep your current Tab and plan until you’re ready to upgrade your phone. When upgrading, you can choose to switch to one of our new plans or keep your existing plan if you prefer. Not ready to upgrade? No problem. Our plans prior to April 19 are still available for you to switch your plan. Log into self-serve to find out more."
So in other words, I should not be expecting a change, however, my tab was CHANGED as I no longer receive the 10% contribution from Koodo.
This is false advertising and misleading! How can Koodo do this without my knowledge or warning? You guys pride yourself as having the highest customer satisfaction? What's satisfaction does this give me as I no longer have my 10% Koodo contribution? Also, none of my previous bills did not indicate that my Old Tab will be moved to the New Tab.