Tab plans for existing customers

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  • Updated 3 years ago
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Hi,

I have been on a plan for more than 2 years at $56/mo with unlimited canada wide calling and 2GB of data (plus all standard features). Before the tab changes, that INCLUDED a 15%/mo tab contribution from Koodo. Now, that same plan is $63 PLUS whatever I need to pay for the tab. I even went into a Koodo store last night to see if I could still use the tab as it was previously available... but unfortunately they said they couldn't.

I don't see how changing my service with no notification is 'keeping things simple and treating [me] fairly' or how the new plans are supposed to make me 'choose happy' when they are significantly more expensive.

Regards,
Basil
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Basil Veerman

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Posted 3 years ago

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Ahmad

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Basil, you are still able to keep your plan. However, if you want a new phone on a Tab, you must go onto the new Tab. Your subsidy/24 months = Monthly tab charge added to your bill. So if you get $360 (the max) off the price of the phone, you add $15/month to your bill for 24 months. The less you put on your tab, the less the tab charge will be. If you only want to put $240 on your tab, then the tab charge will be $10 (240/24) that's added to your bill.

They are not changing your service whatsoever. Your service isn't the tab. Your service is your plan and its features.

New customers have to sign up onto the new plans and pay the tab charge so you have it better than new customers.
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Basil Veerman

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Yes, I understand that I can keep my plan.

My plan used to include a 15% contribution to my tab (and yes, will continue to until the $20 left on it is paid off). Now it does not. How is that not changing my service?

I would like a response from an official Koodo representative.
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Dennis, Mobile Master

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As long as you have your existing tab, Koodo will continue to contribute 15% toward it. Even generate a positive tab yup to $150 (just like it was before)

If yo unever upgrade your phone or your tab, then this will forever be the case
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Ahmad

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You frustration is the due to fact you don't understand the fact that the tab and your plan are two separate things lol.

No your plan DOES NOT include a 15% contribution to your tab. It's not built into the plan. Again, you can't seem to understand the difference between the tab and your plan.

Actually it will continue even after the $20 is paid off and will accumulate a positive tab, until you decide to upgrade. Once you upgrade, you can use the positive portion and you will be put onto the new tab where you will not accumulate 15% any,more.

Feel free to wait for an official Koodo rep, which may not even happen as this is a mainly customer driven forum.
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RudyW

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@Basil This is what is on their website:

"Nothing changes for you if you signed up prior to April 19, 2015. You can continue to keep your current Tab and plan until you’re ready to upgrade your phone."

Not sure how much more official it can get.
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Ahmad

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Hahaha
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RudyW

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You can continue to use your tab and keep your plan. They haven't taken that away from you. From what I can tell, what they did change with this new format is how they show you the subsidy. People believe that there is such a thing as a "free phone". There has never been one. We always paid for it through a variety of ways that these clever cellphone companies came up with. Whether it was hidden in our plan prices or the now gone "monthly service fee" we used to pay $6-$7 for or whatever. Long story short you can keep your plan as is and you will still continue to collect the 15%. If you want to get a new phone and don't want to finance it on a monthly basis, just pay up front and every thing stays the same.

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