Tab payoff on bill

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I recently upgraded my tab plan in order to get a new phone.  I had roughly 20 dollars left on my previous tab which I agreed to pay off in order to make the switch.  However, on my first bill with the new plan/tab I notice it lists "tab payoff" three times - all at the same amount that was remaining on my previous tab.  Does this seem like an error and like I've been overcharged or am I misunderstanding things?  Thanks! 
Photo of Ally Dawson

Ally Dawson

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
You should only see that Tab Charge one time on your bill. Its an error. Contact customer care or visit a booth at your discretion.
Photo of Ally Dawson

Ally Dawson

  • 80 Points 75 badge 2x thumb
Thank you for your fast reply.  Are you aware if I will have to pay a fee to contact customer service in this case? 
Photo of David

David, Mobile Master

  • 88,994 Points 50k badge 2x thumb
No fees are charged for billings inquiry.  

To save some time, make sure none the listed items has a minus sign correcting one of the other entries, and that adding all the content on your bill equals the total at the bottom!
(Edited)
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
You will not be charged for contacting care about billing issues.!