Tab large restrictions

  • 1
  • Idea
  • Updated 4 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

My fiancée reported his phone stolen in June. He is on my account. I was told by my local Koodo representatives that a hold would be put on his account until the remainder of the tab could be payed off. When I was continually charged monthly for his phone usage, I called Koodo customer service and was told that because of the tab large, a hold could not be placed in the account. In light of this, I have 2 ideas. The tab large restrictions should be lifted because I do not believe it is fair to charge your customers for phone usage when their is no phone being used on the account. My fiancée and I work minimum wage jobs and have bills to pay and we are finding it hard to come up with enough money to pay off his tab and continue to pay a monthly phone bill when he has no phone. Also, your Koodo representatives should be better informed about situations like this because I did not appreciate being told 2 different things by 2 different people who work for the same company. Thank you for taking the time to read this.
Photo of Jessica Lisa Lynn

Jessica Lisa Lynn

  • 70 Points
  • frustrated

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,512 Points 100k badge 2x thumb
Did you want to cancel your account since the phone was stolen? If so the Tab would be charged to your final bill.

I dont know why a hold was placed on the account. For a stolen phone usually you report the phone stolen and suspend the account until you activate a new sim with a replacement phone. granted you are paying the full monthly fee with a suspended account, but that is the choice of the customer. You could have at any time got a new phone to use on the account with a new sim.

The only restriction with a Tab Large is to use a tab large plan. There are no other tab large restrictions

This conversation is no longer open for comments or replies.