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My fiancée reported his phone stolen in June. He is on my account. I was told by my local Koodo representatives that a hold would be put on his account until the remainder of the tab could be payed off. When I was continually charged monthly for his phone usage, I called Koodo customer service and was told that because of the tab large, a hold could not be placed in the account. In light of this, I have 2 ideas. The tab large restrictions should be lifted because I do not believe it is fair to charge your customers for phone usage when their is no phone being used on the account. My fiancée and I work minimum wage jobs and have bills to pay and we are finding it hard to come up with enough money to pay off his tab and continue to pay a monthly phone bill when he has no phone. Also, your Koodo representatives should be better informed about situations like this because I did not appreciate being told 2 different things by 2 different people who work for the same company. Thank you for taking the time to read this.