Tab Discrepancy

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  • Updated 1 year ago
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I have a small tab plan and I am trying to buy a phone without changing the plan. I have selected a $0 phone with a $210 tab ($9 x 24 months) using self serve. When checking out, the charge is $120 up front and a $90 tab($4 x 24 months). Why is this?
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Mike Dunn

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Posted 1 year ago

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Bernard, Official Rep

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Mike, which phone were you trying to purchase? 
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Mike Dunn

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Samsung A5
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Bernard, Official Rep

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Let me look into this. I see you have $150 positive tab that you could use towards the purchase. 
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Mike Dunn

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Yes I do.  It would be used towards the purchase, leaving $210 on the tab.  Thanks Bernard.
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Bernard, Official Rep

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Mike, team is still looking into this. It seem unique to your account we just can't figure out the root cause. One thing the team mentioned to ask is the following: try to add the phone without logging in first. Then log in to your account and I'm being told that it will likely work. If not please let me know. 
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Mike Dunn

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Hey Bernard.  I did it your way - added the phone and then logged in - and it worked!  Thanks for all of your help. Mike

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