Tab didnt work on holiday want refund

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  • Updated 1 year ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: No longer valid due to Easy Roam

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Lorraine Friesen

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Posted 1 year ago

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Allan, Mobile Master

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Could you explain your issue a little more so we can help you out? You just asked how to add the internatuon voice roaming add-on. Are you travelling again or are you still on holiday?
(Edited)
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Lorraine Friesen

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Still on holiday texted txt15 last saturday , which I now know did not work, it said nothing about needing international voice service turned on to work, finally found that , could not enable or "buy" it because it couldn't access my financial .. in my frustration tapped the$75 add on next to it on my phone... That was immediately purchased ... Seriously....... Can't call to correct as am out of country... And still no text service ..Gotta fix for this one?
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David, Mobile Master

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Buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices.
If you are not in an area with one of Koodo's partners, there is no network to roam on.
Often restarting your phone, or removing & re-inserting the SIM will jog the phone to connect.

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