tab charged twice in first bill

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  • Updated 1 year ago
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I received my first bill today and understand the partial charge towards my old number and the advance charge on my current number. I was charged the Tab of $15 for my old number as well as my new number in this bill but the Tab balance shows a reduction of only one $15 on the Tab. In case this is a mistake, kindly correct the same so that I can make the correct bill payment. 
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Parag

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Did you just upgrade to a new phone and change your number at the same time?
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Parag

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I have not upgraded the phone, got a new connection with the medium tab and this is the first bill.
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Mayumi, Mobile Master

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So, you have 2 lines under one account?
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Parag

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No, only one line. I had taken an ON plan but have moved to SK for some months and that's when I switched my plan and got a SK number. 
I have been billed for the ON number on prorate and for the SK number for the month in advance, that's all right for the mobile services, the issue is with being billed for the Tab for both the ON and SK number and getting Tab deduction only once.
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Mayumi, Mobile Master

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I see. You received a bill today and It is showing tab charge on both number. It means you haven't pay double tab charge yet.Correct?

"...and getting Tab deduction only once."
Because you paid one tab charge last month...?

I would check my next bill if $30 tab charge will be deducted from my Tab [If I pay $30 ($15 x 2) this month]. If not, Ill contact them to make adjustment.

Or just pay $15 tab charge for this month and check next month bill for the tab balance and service charge.
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Parag

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That is a good suggestion, I should just pay my full bill this month with 2 tab charges and check next month for $30 credit. 
Anyone else would have a different suggestion, please let me know.