Tab charged twice.

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  • Question
  • Updated 1 year ago
I changed my plan effective with this month's billing cycle. My bill should state $40 (plan) + $15 (tab) = $55. However, my bill says $40 (plan) + $15 (tab) + another $15 (tab) = $70.00. Can someone explain?
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Sharron Shepherd

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  • confused

Posted 1 year ago

  • 1
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Robert, Mobile Master

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Hello Sharron.

Most likely there's been a bug in the system. You would need to contact Koodo in order to fix that problem.
(Edited)
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Goran, Mobile Master

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Your best bet is a private message to Koodo via Facebook or DM via Twitter to get it resolved without long wait times.
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Dennis, Mobile Master

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If your remaining Tab reflects the double deduction, and you dont mind it, then I wouldnt bother contacting Koodo
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Sharron Shepherd

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Unfortunately, The Tab does not reflect the double deduction.