Tab charge without tab

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  • Question
  • Updated 11 months ago
I came to koodo with my own phone and am being charged a 10$ monthly tab charge. Unfortunately I'm out of canada now and my phone is on hold so I have no way to contact koodo. How do I have this issue fixed?
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dan

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Posted 11 months ago

  • 1
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David, Mobile Master

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You can contact Koodo through PM on their Facebook page, or DM on their Twitter feed.
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Ranjan, Official Rep

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Hi Dan - I see an account matching your email, and going by that you upgraded last fall. The service agreement, shows a purchase for a Samsung Neo, which is what the monthly tab charge has been for.
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dan

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Hey just looked back and realized the upgrade for the Samsung. Thanks, my mistake. Another question. My account is on hold with the 15$ holding fee. How come I'm still being charged my 7$ fee for an add-on when i am not currently using my phone at all.
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David, Mobile Master

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Since you can add or remove the add-on at will, I'm guessing the Seasonal Hold option only addresses your base plan.
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dan

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That's unfortunate because I can't even remove the add on now via the self serve l. Because the account is on the hold. Very frustrating. Thanks for your help.
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David, Mobile Master

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Then send a PM to Koodo through their Facebook page, or a DM through Twitter, and a CSR should be able to look after it for you.  Reference the content of this thread to speed things.