Tab balance zero Cannot access new plans

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  • Question
  • Updated 11 months ago
I never had a tab balance - I own my phone. But "New plans are available when you agree to pay off your Tab balance and agree to the changes to your Tab." I 'agreed' to the changes of my tab, but I'm still asked to do it again. I do it again and I'm sent back to 'need to agree'
Photo of Mark Kenneth Crosby

Posted 11 months ago

  • 1

Basically, now I'm directed to what appears to be a broken page with a submit or cancel button, and all I can do is cancel - the submit button doesn't work.

Photo of Robert

Robert, Mobile Master

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Hello Mark,

There might be a bug. Had this problem as well. You will need to contact Koodo in order to make the change for you (free change since there's a bus)