Tab balance isn't going down

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  • Question
  • Updated 2 months ago
  • (Edited)
It seems my tab balance is not going down month over month. It was 150 the last time I checked and I just checked again and it's still 150. Is this some sort of scam to get more money out of me or is the balance just not adjusting?
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  • confused

Posted 2 months ago

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Paul Deschamps, Mobile Master

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If you're sure it hasn't been going down and there's an error in the system you'll have to contact Koodo directly by sending them a Private message to their FB page or Twitter account where they can verify your account and further assist you on this matter.
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Allan, Mobile Master

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What does it say in your ebill in regards to your tab balance?
Could you take a screenshot and post it here leaving out any personal info?
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Ranjan, Official Rep

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Hey Shane - the best place to verify would be your ebills - as Allan suggested above. You can view your current and previous bills in Self Serve, and see for yourself that indeed the balance has been coming down each month. 
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Thank you all for your prompt response and help the issued has been resolved. :)