Tab Balance?

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  • Question
  • Updated 1 year ago
My tab balance was -$10.00 on my last bill and now it is -$12.50 why do I have to pay more now?
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Candace Mazur

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  • frustrated

Posted 1 year ago

  • 1
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Robert, Mobile Master

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Hello Candace,

Are you sure that's the case and you have checked well? There might've beens some cases where the tab didn't go up after payment, but being lower... It's the first time I see that and there's no explanation I can think of.

Unless there's been an error on your last bill and you've been credited to much on your tab.
(Edited)
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Candace Mazur

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I ended up calling customer service and there was an error made. So I still have $12.50 to pay on my tab.
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Robert, Mobile Master

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Happy you got you problem solved
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Allan, Mobile Master

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Something still seems wrong with the tab. Your tab should never include decimals to my understanding.

(Edited)
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Candace Mazur

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When I sign into my self serve $12.50 is what is displayed on my tab balance. I am not too sure why it is this way...
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David, Mobile Master

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Depending on when your plan started, the means of calculating the TAB differs from current practice. For Instance, some years ago, the TAB was reduced by a percentage of your monthly bill, rather than a fixed monthly dollar amount.