Tab balance

  • 1
  • Question
  • Updated 7 months ago
This began about 1 month or so. I wanted to pay off my tab but, I do not want to pay 10 to some company for leaving. I paid my bill of in full and it still states that I have e to be with them for at least 90 days and not be on a spending program. Come on koodo I hate this company now.
Photo of Nelson Hernandez

Nelson Hernandez

  • 320 Points 250 badge 2x thumb
  • frustrated

Posted 8 months ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
It's standard procedure to prevent people from grabbing a phone and leave.
Photo of You-Know-Who

You-Know-Who

  • 310 Points 250 badge 2x thumb
If you are not leaving, what are you trying to accomplish by paying off your Tab?
If you want to "grab a phone and leave," no Canadian provider can prevent that, and so there is no such thing as standard procedure. Simply call Koodo to cancel the line, and they will send a final bill with the Tab balance.

The Wireless Code
G. Contract cancellation and extension
5. Cancellation date
i. Customers may cancel their contract at any time by notifying their service provider.
ii. Cancellation takes effect on the day that the service provider receives notice of the cancellation.
http://crtc.gc.ca/eng/phone/mobile/codesimpl.htm
(Edited)
Photo of Nelson Hernandez

Nelson Hernandez

  • 320 Points 250 badge 2x thumb
See the thing I was able to pay it off a couple of months ago but now when I want to I am not able to do that.
(Edited)
Photo of Nelson Hernandez

Nelson Hernandez

  • 320 Points 250 badge 2x thumb
Also I has been more then 90 days.
Photo of Dennis

Dennis, Mobile Master

  • 196,100 Points 100k badge 2x thumb
Just port out to Freedom and Koodo will send you a final bill which will include your tab remaining.  No need to deal with Koodo beforehand
Photo of Goran

Goran, Mobile Master

  • 97,236 Points 50k badge 2x thumb
Indeed if it were the case that it was less than 90 days you could still port out regardless. You cannot be made to wait or penalized when you port.
Photo of Nelson Hernandez

Nelson Hernandez

  • 320 Points 250 badge 2x thumb
Just wanted to thank everyone for replying to my problem ,it got resolved. Have a few more questions will open thread...
(Edited)