tab

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  • Question
  • Updated 4 years ago
  • Answered
can anyone answer this for me, since i can't seem to get the answer from the office, i paid off my tab for 120 for the phone i had, and got another phone, why am i charged the 120$ when i paid this off... i call the office they tell me to call back if five days, because they don't know the answer right yet, getting so angry.. please help
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susan lefave

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Posted 4 years ago

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Chad Burr, Mobile Master

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How did you pay off your tab? Online? Kiosk?
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susan lefave

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through kiosk,
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susan lefave

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is says tab payoff 122$, but added on
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susan lefave

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received my new bill june 30
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Chad Burr, Mobile Master

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Hmmm. Brb
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susan lefave

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oh and another think, he lost the phone, so i put a lost thing on it , and was charged for a suspension, now my bill is well over the limit, 251$, i just paid 339 on it two weeks ago
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susan lefave

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plus another 50$ on it last week
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Chad Burr, Mobile Master

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Either something went foul with the tab payoff or it wasn't credited correctly. Without access to your acct (since we're just customers helping customers) I can't dive deeper into what may have happened. Maybe an official rep might step in.
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susan lefave

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so how will that happen, but is it not true that u have to pay your tab off to get another phone,
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Chad Burr, Mobile Master

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Yes you must pay off your tab to upgrade, that's true. Company reps come through all the time here.
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susan lefave

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i guess that is what i would like to know, but thanks for the help
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Chris Petersens

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You can't pay off your tab at their kiosk with cash. It would be charged to your next bill.
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Khaleila

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Hi Susan,

Would it be possible to send us an email to the following link: http://koo.do/YqucV0 (through your Self Serve) select "Social Media" and please include the location your son went to. This way, we'll be able to take a closer look into it. Just to confirm once again, when you upgrade, you are required to pay off your current Koodo Tab.

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