system wont accept my new address and yet it self populates to exact address

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of Michael Marshall

Michael Marshall

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Is your new address in a different province? Also it self populating just means you've entered it on the device you using prior which has nothing to do with Koodo's website particularly.
Photo of Michael Marshall

Michael Marshall

  • 90 Points 75 badge 2x thumb
Wrong on both counts, same city, and the area is almost two years old. Have never been on koodo to do anything so self populating is not from previous use.
Photo of Julie

Julie, Company Admin

  • 2,344 Points 2k badge 2x thumb
Hey Michael! 

That's definitely odd and we would love to help you out with that. 

Do you have a Facebook or Twitter account? If so, you can reach out to us there and we'll try to do it on our end. Considering we'll need to ask you for some private information, we won't do it through the Community as it is a Public forum. 

Thanks :). 
Photo of Ann Herrity

Ann Herrity

  • 70 Points

I have exactly the same problem,  I want it to change to my original address which I had with koodo. and tells me invalid.


Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
Koodo has updated their address algorithm to match current Canada Post guidelines. These may be different from the way you entered your address in the past.

If you go to the Canada Post website, there is a section to confirm any Canadian mailing address, and you can enter yours to get it in the new format.

I'll post a link once I am back at my computer.
(Edited)
Photo of Spencer House

Spencer House

  • 60 Points
I TRIED THAT AND KOODO WILL NOT ACCEPT IT.
Photo of Ann Herrity

Ann Herrity

  • 70 Points

no its on Canada post I tried that..no problem there